Shipping and Returns Policy

Refunds & Returns

Souqi does not directly process any returns or refunds.

To start a refund, please go to the brand of the item you wish to return. ONLY the brands themselves can process this for you via there website.

Note that not all brands have the same returns and refund policy. Please check the brand’s specific policy on the product description page before purchasing the item to prevent disappointment.

Shipping

Please note that to respect our brands’ data privacy, we do not have access to your parcel’s tracking number or shipping updates. Again, for updates please refer directly to the brand of the item you are enquiring about via their website.